Amazing facts
Ökade samtalsnivåer
60
%
Klarar tekniken
60
%
Längre samtal
60
%
Lättare att ansluta
40
%
Self initiated calls
40
%
Staying connected with our loved ones through videos and images not only gives us a sense of independence and security but also helps us combat loneliness. It’s important to embrace these modern tools for staying close to the people who matter most.
We are confronting significant societal challenges
Aging population
There will be 50% more 80 year olds in 2033
Unpaid carers
nearly 1 million people will be unpaid carers in 2035
Increased levels of fraud aimed towards elderly
Increased levels of fraud both manipulative and AI generated have increased significantly and will continue to do so, especially aimed at vulnerable people.
Social isolation
70% of residents living in care settings feel detached from their families and friends
Staff shortages
In the next 10 years, the number of people training in elderly care will be equal to the number of those retiring from the field.
LOOPELI ENABLES
Users – Simplicity & Safety
Independence and participation increase activity in daily life, reducing involuntary loneliness and enhancing quality of life, which in turn decreases the need for care and medication.
Relatives – Complements visits in Person
Increased accessibility via simple video calls encourages participation and enhances security, reducing stress and alleviating guilt for an improved quality of life.
Providers – mitigate increased levels of care
Saves time, boosting both efficiency and care quality. Improves communication with residents and families, fostering greater understanding.
3 simple functions
Large, clear images and symbols make it easy and safe to use.
Video-calls
Genom att klicka på bilden initierar Loopeli ett samtal. Endast inbjudna familjemedlemmar kan kommunicera med den äldre personen, vilket säkerställer att säljare och bedragare inte kan ta kontakt.
Postcards
Family members can send pictures with text to the tablet. The image is automatically displayed on the screen and is saved to an image library once the display is turned off.
Radio
The radio feature lets you enjoy music and stay updated on the latest news and weather.
What makes Loopeli unique?
Many of our users live in care homes and struggle with digital communication. They often need help from staff to make or receive phone and especially video calls, which leads to a loss of independence and even a sense of isolation.
Loopeli has created a video communication service so simple that 93% of its users can use it on their own. This allows residents to connect with their families independently, freeing up staff to focus on more specialised tasks. As a result, your care home can operate more efficiently and transparent while providing a higher level of service.
Plug and play delivery
We have created a licensing package specifically for care providers.
Our service comes bundled with a tablet, delivered ready to use—just plug and play. Loopeli handles:
- communication
- administration and
- support with relatives, so your team doesn’t need to learn the system, even if it is very simple.
Loopeli offers flexible pricing plans
Choose from 1 to 36 months, starting at £19.99 per month.
Care providers offer Loopeli to their residents, with the option to offer it for free, at a subsidized rate, or have the resident cover the full monthly cost.
A £99 setup fee is added to each subscription. This includes:
–Tablet setup, updates, and configuration
–Family license activation and tablet pairing
–Ongoing administration and support for the family during the rental period
–Hardware warranty and insurance for the rental period
–Shipping costs are additional.
Want to learn more?
Book a free demo!
How do you get started with Loopeli?
Demonstration
The service is shown to users and their families. If they are interested, relatives or staff can fill out a registration form on the website.
Data sourcing
Loopeli will reach out to a relative, answer any questions, and set up the account.
Delivery & Installation
Delivery and easy installation are included with plug-and-play setup. Login details for the account will be provided to the family members.
Support and administration
Loopeli manages all administration and support with relatives, ensuring that staff and care facilities do not need to be familiar with the service. This approach also helps us maintain compliance with GDPR regulations. When families create their accounts on Loopeli, they are informed about how we adhere to current personal data legislation.
13 of 34 statements in the CQC Single assessment framework can be linked with Loopeli
- 9: Person-centred care
- 10: Dignity and respect
- 11: Need for consent
- 12: Safe care and treatment
- 13: Safeguarding service users from abuse and improper treatment
- 15: Premises and equipment
- 17: Good governance
Are you interested in learning how Loopeli meets these?
-Provide your email address here, and we will send it to you
FAQ
What makes Loopeli different from other video calling apps?
Loopeli is only offered through care homes. But the setup is designed so that Loopeli handle all support, administration, and communication with relatives. This simplifies the process and minimizes challenges for both the care homes and the relatives. It also makes us GDPR compliant.
Can a person with advanced dementia use Loopeli?
Tests show that as many as 93% can use Loopeli. Of course, there are individuals who, due to physical and cognitive challenges, may not be able to start the service on their own. However, having a staff member assist with initiating the conversation can help a lot.
Is there a trial period?
For businesses, we offer a demonstration package. This is designed for individuals who are unsure, allowing them to test the service for a limited period.
What happens when the user doesn’t need it anymore or can’t use it?
Once the user returns the package, Loopeli clears the user data, and then the package is ready to be used by a new user.
Is it GDPR compliant?
Yes, our process is based on the care homes offering Loopeli exclusively to its residents and their relatives. From there, Loopeli takes over everything. This means that the care home does not have access to any data, which means that Loopeli is not a data processor.
Is it difficult to be the administrator?
Loopeli handles everything! The care homes only needs to show/demonstrate that you offer the service, and after that, we take over the communication with the relatives. We ensure that everyone who should be invited is included, and we also manage the ongoing administration, such as inviting more members or changing radio stations.
Can it be used without Wi-Fi?
You need an internet connection since the call is conducted over the internet. You can connect either via Wi-Fi or using LTE/4G mobile data.
How can I get Loopeli implemented in my organisation?
By providing your email address here on the page or contacting us at xxxxxx@loopeli.com. We will reach out to you with more information.
Loopeli is transformingr
Mr Wilson’s life
Windlesham Manor: Enhancing Care through Improved Communication. Windlesham Manor is a small private residence that accommodates 37 residents, each with unique care needs. The manager, originally from Sweden, brings many years of experience in elderly care from both Sweden and England.
He believes that England faces similar challenges to those in Sweden, particularly the lack of simple technology that enables vulnerable groups to communicate with their families. After attending one of Loopeli’s webinars in the spring of 2024, he reached out to Loopeli and decided to trial the service at Windlesham Manor.
One resident, Mr. Colin Wilson, lives with Parkinson’s disease, which has significantly impacted his daily life. Recently, he has found it increasingly difficult to use his phone due to dexterity issues and cognitive impairment. Consequently, he often relied on staff for reassurance and to discuss his concerns, as he felt he was losing control of his life and worried about his family.
When Loopeli was introduced, Mr. Wilson experienced an immediate change. The staff became concerned when they noticed he was spending less time seeking their reassurance. With Loopeli, he gained control over his communication with his family, allowing him to connect independently. As a result, he now spends more time in his room talking to his children, especially his son in Canada, whom he had not seen for a long time.
A lower need for sedative medication
Mr. Wilson’s well-being and self-confidence have noticeably improved. He is now less worried and anxious, which has led to a reduced need for sedative medication. While medication plays an important role, it often comes with side effects. Reducing sedative use has boosted Mr. Wilson’s energy and overall well-being, and it’s wonderful to see such positive changes in a short time.
We are now considering a broader introduction of Loopeli at our facility. The benefits we’ve observed extend beyond our residents; their relatives also appreciate being able to supplement their in-person visits with video calls. Families have shared that they feel safer and less stressed knowing their loved ones can easily reach them via video. During calls, relatives can show their parents where they are and what they’re doing, allowing them to participate in activities and outings from afar. This connection brings joy not only to the residents but also to their families.
Additionally, we’ve noticed a positive impact on our care staff. Happier residents and improved communication with their families allow staff to focus on other essential tasks. By offering Loopeli, we believe we can significantly enhance the quality of care at our facility.
The importance of family support
Loopeli has been tested at a nursing home in Örebro with the support of the Innomera research hub in Sweden. described below is the need and purpose of this test, as well as the results and lessons learned. You can also read about reflections from relatives and staff before and after using Loopeli.
Major Concerns About Communication
The need for improved communication was highlighted by a family with a relative who had recently moved into a nursing home in Örebro. They reached out to the company’s occupational therapist, prompting management to initiate a limited test of a potential solution.
Prior to this trial, several issues and challenges were identified, particularly regarding everyday communication between relatives and residents. Families reported that conversations were often brief and that they struggled to talk freely with their loved ones in the home. Additionally, relatives frequently encountered difficulties reaching their family members when they wished to, as the department phone was often busy.
There were also concerns that staff members handling calls sometimes misinterpreted conversations, making it hard for families to connect intimately or engage in open discussions. This lack of effective communication has generated anxiety among both residents and their relatives. The absence of regular contact with family can lead to heightened feelings of loneliness and a sense of exclusion.
Facts About Testing and Implementation
The testing phase for Loopeli began in June 2023 and continued through the autumn, wrapping up at the end of the year. The evaluation process involved in-depth interviews with both a family member and an occupational therapist from the care provider.
Slutsatser framkom från utvärderingen :
- There is a significant demand for straightforward communication solutions for individuals with cognitive impairments, which also alleviates some of the burdens on care staff.
- When technology is user-friendly, it offers several benefits, including enhanced security, greater independence, and reduced feelings of loneliness.
Facilitating Independent Communication
The primary aim of the test was to determine whether Loopeli could promote independent communication. This technology is designed to enhance safety, ease the dependence on care staff for communication, even for those facing cognitive challenges.
“Before Loopeli, conversations were planned, and they were often short”
Staying in touch with family every day is incredibly valuable
Relatives feel that residents can easily make and receive calls using Loopeli. This system allows service users to connect with family members whenever they want. Families appreciate communication flows smoothly. If one family member is busy, others can be reached and answer the call instead.
The care provider’s occupational therapist has noted Loopel has greatly improved communication abilities for the residents. Usually care staff help with calls by holding the phone and even at times participating in conversations. The phones used for calls are the same phone units used for call bell alarms, which can interrupt calls and cause un necessary stress for both residents and staff, when the alarms goes off and the phone starts buzzing and the call needs to be ended to allow staff attending to the call bell.
Minska känslan av tomhet
Loopeli allows residents to participate in family activities through video calls. Family members often call the resident during outings and other events, enabling them to join from a distance. Sometimes, the video call remains active while each person goes about their own activities, yet they still feel a sense of togetherness and shared everyday life. Additionally, the ability to send pictures, like postcards, for the resident to view on the tablet fosters a feeling of connection to daily life. Family members have mentioned that this helps reduce the emptiness that can come when a loved one suddenly becomes absent from their routine.
Being able to fall asleep with a peace of mind
They say that the resident sometimes calls in the evening or when he can’t sleep because he feels lonely and worried about his relatives. Through video calls, a sense of belonging and security is created. You don’t even have to talk, just see each other – it creates security and peace. This allows him to fall asleep knowing that someone is there for him.
Make space to be sad together
Reduce anxiety and stress
Relatives say that the resident occasionally calls when he can’t find things, like the TV box or clothes, and feels stressed and worried. howeve, when using Loopeli, relatives can easily help and calm the resident’s anxiety and stress.
Relatives also mention that the resident can become worried and stressed when they have to go away or cannot visit. Thanks to Loopeli, they can stay in touch even when they are away or working, which helps alleviate the resident’s worries.
The occupational therapist notes that Loopeli has helped the staff better understand the resident’s feelings of anxiety and depression. The resident tend to hiding his emotions and doesn’t want to be burden, which resulted in him not speaking his mind when he felt upset. However, he expressed his feelings to his partner through Loopeli, which allowed the staff to become aware of his emotional state.
The occupational therapist believes that the calls via Loopeli have helped reduce the resident’s worries and anxiety because he can independently reach out to his family. Loopeli has the potential to reduce feelings of loneliness and isolation, providing the resident with a greater sense of security and comfort at home.
Protecting privacy
The relative says that with the help of Loopeli, she can communicate freely with her partner at the care home. He can now tell about everything he feels and worries about in everyday life.
The relative also says that in the past, when the staff attended the call, some things her partner said could be misinterpreted and create unnecessary negative reactions among the staff. Relatives say that in such a situation it becomes difficult to say what you want when more people (staff) are involved in the conversation. It is important to be allowed to be sad or complain without anyone else (the staff) hearing these conversations.
Reflections following the trial
- Relatives can contribute to improved healthcare quality in several ways:
- They can be quick to take on new initiatives, even if everything isn’t always clear to the care staff.
- They can listen carefully and safeguard the resident’s own story.
- Relatives also wish to be able to call the resident directly without care staff needing to answer. Although this is not currently a problem for this specific resident, it could become an issue if the resident’s condition deteriorates. Today, it is not a problem for this particular tenant, but it could become a problem if his condition deteriorates.
"Technology should not be an obstacle for the elderly to keep in touch with their relatives, it should rather stimulate and encourage contact”
Kan hantera Loopeli
80
Ökade samtalsnivåer
60
Längre samtal
60
Lättare att ansluta
40
Av samtalen initierades av tjänsteanvändaren
40
Does Loopeli work in dementia care homes?
Loopeli has witnessed the frustration experienced by families when the desire to communicate is present, but the ability to do so is limited.
In an effort to understand the challenges faced by elderly individuals when it comes to embracing new technology, particularly video calls, Loopeli conducted a trial in collaboration with a private care business. The trial involved testing the video call service on 15 service users and their families, who resided in different nursing homes and displayed varying levels of cognitive impairment.
The results of the trial were promising. Nearly 9 out of 10 families reported increased frequency of communication, expressing that the ability to see and interact with their loved ones resulted in more meaningful conversations and a stronger sense of connection. Additionally, 67% of participants found it easier to reach one another through video calls.
The trial also revealed that the elderly were able to initiate and receive calls independently, reducing their reliance on staff for support. An overwhelming 93% of families found the technology easy to use, even among individuals with cognitive impairment.
An impressive 52% of the 1264 calls made during the trial were initiated by the elderly themselves, highlighting their active desire for communication. The presence of more family members on an older person’s account correlated with an increase in the frequency of calls, with an average of 3.4 family members per account.
Mer information
Vill du komma i kontakt med Loopeli?
Varje resa börjar med ett första möte
Ett första steg för att kolla vilka möjligheter som finns med Loopeli och om det passar er verksamhet är ett enkelt digitalt möte eller samtal.
– Vi berättar kort om tjänsten och vilka möjligheter som finns och svarar givetvis på era frågor.
Vi söker även fler pilotverksamheter för att ytterligare bredda Loopelis användningsområden. Har ni en verksamhetstyp som vi ännu inte testat tittar vi gärna på möjligheten att samarbeta kring detta.
- Vi finns även via e-post eller telefon:
- nina@loopeli.se
- 0737-500102